Support Center

4-year FREE technical support. Our Customer Service team provide fast, detailed responses to your questions 24 hours-per-day, 365 days-per-year (24/7/365) ! If you have any questions on placing an order, technical problems or general knowledge in our field, please check out at FAQ, where you may find your question has been answered there.

Is your online order form secure ?

Yes, it is 100% secure. Our secure server is at Swreg, a veteran ecommerce company specializing in software

Can I pay for your software by check, purchase order or wire transfer ?

You can pay for our software by the following payment methods: credit-card online, credit-card by phone, credit-card by fax, purchase order, check, wire transfer, PayPal, ACH, postal mail. We recommend to use the credit-card online payment method because in this case you will receive your registration code via e-mail within a several minutes of placing an order.

Who should I contact with ordering questions about a product ?

To get answers on questions concerning ordering, payment or shipping procedures, please visit the Customer Service Center at:

If I pay for the program now, how long will it take before I receive my download URL ?

It depends on the payment method you use. If you order online with your credit card, you will have your download URL after you submit the order form and an email with download URL.

I have not received a download URL. Why ?

Please make sure you have input correct email address and submit your order. For other cases, please feel free to contact us.

Is technical support free ?

Yes, technical support free. You don't need to pay for technical support. Just send us an email at [email protected] in case you face any trouble using our document conversion tool.


You can feel free to email us at [email protected] to let us know your questions for a specific resolution.Generally, the more detailed you describe your problem, the faster for us to test and solve the problem for you. If possible an attached screenshot is better. We guarantee an email response within 12 hours; our average response time is 43 minutes!

Please submit the following information in your e-mail
  • Which operating system do you run?
  • Where and when have you purchased our software?
  • Did you receive an error message? If yes what exactly does it read?
  • Can the problem be duplicated?
  • If possible an attached screenshot.

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  • Sabina
    "No problems at all, one of the very best programs around, ever. I know I have had three friends download it and all three bought it. OUTSTANDING - GOOD JOB!"

  • Darron
    "I really like the Windows Password Reset software I got from your company - it works really good!!! I'm telling all my computer friends to get it and they will love how great it works and fixes things!!! Thank You!!!"